On a slow day many petrol stations process on average three vehicles a minute with the normal top-up taking 90- seconds. That is, if the method of payment the customer intends is acceptable to the service station.
It has been discovered that in spite of the wide usage/acceptance of credit/debit cards, not all service station operators accept them. Individual operators are not obliged to accept cards, and that can be a problem in those stations where the customer is not informed before filling up. Consequently, the problem arises at the point of payment. If the customer does not have sufficient cash backup, and there is no cash point machine on premises that will accept his or her card, they will have to leave the car while going off on foot in search of cash.
To confuse matters more, even those stations that do accept cards do not necessarily indicate this anywhere on the premises. Thus, motorists need ask before filling up, or be certain that they have enough cash to cover the purchase. Otherwise a 90-second top-up could very easily become a 90-minute headache.
A great many service stations are now demanding that the customer pay first. That eliminates the above problem but raises another. How many of us can accurately estimate how much petrol we need. My problem tends to be an overestimation, so at the end I have money coming back to me. That means at least two trips to the cashier. The other day I paid and went to the pump, and it failed to start, so on that occasion I made three trips. One thing’s for certain, the companies don’t care about the inconvenience to me.
Having said all that, the thing that ticks me off the most is if there’s a really good price per litre and I underestimate how much I need, I end up driving away not completely filled to the brim. Does that bother you too?
Copyright © 2008 Eugene Carmichael
